For UK shipments
UK shipments are made using Royal Mail (up to 2kg) or Parcelforce/UPS (2kg or more). Shipments typically arrive within 24 hours of dispatch. Please note that this does not include production time, which is a minimum of 24 hours for domed products following final approval of the design by yourselves.
The Royal Mail First Class and UPS/Parcelforce services are actually stated as 1-3 days and ‘next day’ is only an indication of their normal service. We cannot be held responsible for delays due to them providing a slower service.
Small orders are normally sent by standard Royal Mail service. Slightly larger Orders are sent via a recorded delivery system. A Guaranteed Next Day delivery is available on ALL orders but whilst normally carried out this is not always achieved. Dash Dynamics cannot be held responsible for any external carrier issues.
Please note: Products are not shipped until full payment has cleared our Bank.
For international shipments
International shipments are made using Royal Mail (up to 2kg) or ParcelForce Worldwide/Independent carrier (2kg or more). Shipments usually arrive within 3-5 business days. Please note that this does not include production time, which is a minimum of 24 hours for domed products following final approval of the design by yourselves.
On request, we can ship via your preferred carrier in most cases. Prices for International shipping vary depending on the area of the world and in some cases the shipping time may be greater than the above quoted.
Full customs documentation is provided by ourselves to make the transit of goods smooth through your Customs systems. However, Customs do make mistakes for which we cannot be held to account.
At this moment in time, we are unable to charge VAT on international purchases. VAT will be payable upon import by yourselves at your National VAT rate.
Your products will be released to you on payment by yourself of any VAT tariff applicable to your country.
If you have a VAT deferment account please provide this to us so we can advise the shipping company. This should mean your products pass through your local customs without the need to pay for each order at the time of entry to your country.
For EU countries only
Products manufactured by Dash Dynamics are wholly made using UK-sourced materials. This means that they are eligible for preferential origin (zero tariffs). Import duties are not applicable within the EU. Only your local VAT tariff should apply. If you have an EORI number, you must provide it to us to claim VAT at the time of your delivery.
We include this within our shipping documentation to aid the transit of goods through your local Customs Clearance systems.
The Rest of the World
Import duty payments are controlled via your local customs systems and are often based on the value of goods being shipped as well as the source.
Dash Dynamics will provide a full invoice without our UK VAT being applied. Please provide your EORI number and VAT Deferment information, where applicable, to help us ease the transit of goods through your Local Customs.
It is your responsibility to pay both any Customs Duties and Local VAT before your products can clear your local customs.
Most Rest of the World deliveries are done via Air Shipping to reduce shipping times.
As we are in the hands of independent shipping companies and your Local Customs clearance, Dash Dynamics cannot be held responsible for shipping delay by them.
